Visitors Flock to Lake Eyre

The fact that Lake Eyre has flooded again in 2009 is big news for tourism operators.

Lunch's Blog Post on Lake Eyre

Lunch's Blog Post on Lake Eyre

In between organising tours on the Eyre Peninsula, Lunch arranged a trip up to Lake Eyre for some of his guests.

More importantly, he blogged about it on his site - you can read his post: Lake Eyre Tours and Safaris.

While Lunch’s post doesn’t rank #1 with Google, it is ranking on page 2 and sends a good stream of visitors to his website.

This example illustrates how useful a blog is for a tourism website - a short blog post might take only 15 to 30 minutes to publish (including photos), and can start attracting relevant visitors rapidly. And once you have blog-enabled website, it doesn’t cost you anything.

Consider the time and effort required to run an ad … and how well targetted it can be. The people that are searching for lake eyre tours, finding his post and coming to his site - they are pretty relevant visitors, you would have to say.

When you publish to your blog on a reasonably frequent basis, Google will index new posts very soon after you post them. So it is a great tool for getting your story out on a particular topic.

What events are coming up in your region that people will be searching for? When they are searching, do you want them to find you?

Time to do some more blog posts!



Web Designers Are Not Web Marketers

We spend a lot of time working with graphic designers. We love the magic spell they cast over a site and they are worth the investment. Many graphic designers outsource their web work to web developers who get that website up and running. The result is often stunning. Stunning, but if the web developer has not built the site to be search engine friendly it will not bring visitors to the site and won’t generate paying clients. The most beautiful of websites can still be becalmed if the thinking behind the website is not informed by a clear understanding of how search engines work. Online marketing requires more than a beautiful design. Effective web marketing starts at the very beginning of framing an online business and involves the architecture of the website itself. You need to understand your audience, how they search for you online and how to place yourself squarely in front of them. Online marketing is not guess work. It is work, but it is the deliberate building of a product that is placed directly in front of a known market.



Reaching the Holiday Home Market

We welcome  Ningaloo Holiday Homes to the OM4Tourism community.   This is a new website servicing the holiday home market in Exmouth.

Geoff and Helen Turner wanted to launch a website that would help holiday home owners present their homes in a more personalised way.  They were also keen to show off the fabulous local attractions.

Ningaloo Reef Holidays - Ningaloo.net

Ningaloo Reef Holidays - Ningaloo.net

Exmouth is right next to Ningaloo Reef. Visitors can snorkel on one of the world’s finest coral reefs, swim with whale sharks and relax looking over the sparkling waters of Turquoise Beach.

The site design is by Tracy Graffin - we love working with her designs, very fresh and accessible, and very responsive to Helen’s brief.

We got lucky with the domain name. While preparing the quote for Geoff and Helen I noticed that ningaloo.net had become available - a gem by the roadside - so I scooped it up just in case they wanted to use it …

I’m looking forward to hearing Helen and and Geoff’s stories about Exmouth via their blog.  If you are in the mood for a holiday or thinking about a redesign for your own website this is a site well worth the visit.



Blogging and Kakadu

Recently we welcomed Anja and Steve Toms onboard from Top End Explorer Tours, with their Kakadu Tours website.

Steve and Anja Toms: Kakadu Tours

Steve and Anja Toms: Kakadu Tours

I really like the way Anja has taken to blogging. One of her early posts explained all about saltwater crocodiles in the Northern Territory, and when and where it is safe (or not safe) to swim.

Two other posts talk about the Aboriginal seasons of Kakadu in a really informative way. Her most recent talks about Yegge and Aboriginal fire management.

This kind of blog post is powerfully effective for a tourism website. Anja is answering questions that are commonly raised by customers on her tours. By answering these questions using her blog, Anja is immediately tapping into topics of interest to her prospective customers. If someone is researching the Aboriginal seasons of Kakadu, there is a good chance they will find Anja’s post, and if they are doing this research because they are interested in visiting Kakadu … there you have it.

The search term ‘kakadu tours’ is a very competitive one. I think that with the approach Anja is taking her website could earn a strong ranking in this area over time. However, it is worth pointing out that you don’t have to get the #1 ranking on the key search term to have a very effective website. More and more searches involve 3, 4, 5 and more search terms. While ‘kakadu tours’ might be the single most popular term in this area, collectively there are a very large number of searches about kakadu tours that don’t use that term - instead they might use ‘kakadu tours families’ or ‘kakadu national parks tours’. Both of these are search terms that have led searchers to Anja’s site.

Time and again I’ve seen websites flourish when they use their blog to write broadly about their subject, and earn visits from an extraordinarily wide range of search terms. With focus some of those sites can go on to rank highly for the most competitive search terms in their field.

So have a look at Anja’s blog. For your own tourism blog, consider writing blog posts that answer the most common questions your visitors ask, and provide useful background information.

You’ll reap huge benefits from this simple strategy.



A Winery Website with Distinctive Design

Moombaki Wines, Denmark

Moombaki Wines, Denmark

Moombaki Wines, a Denmark wineryin Australia’s South West region, have recently gone live with a new website on our platform.

The Moombaki winery is located in one of the most beautiful areas in the world (in my humble opinion). They also produce some of the finest wine in the country, with their Moombaki Reserve being rated a 95/100 by James Halliday and landing a coveted place in the Wine Companion’s Best of the Best 2009 in the Cabernet category.

The new website was designed by graphic designer Tracy Graffin. The design is elegantly simple (and if you’ve been involved in web design you’ll know that delivering to this standard is anything but simple).

A winery website has several important objectives:

  • contribute to building the brand
  • help find new visitors searching for regional and varietal wines
  • allow visitors to buy wine (whether that be via the telephone, mail or online)

The Moombaki brand is beautifully presented and makes use of strong images - for example, each variety of wine has its own signature image which is presented on the wine label. To allow Tracy to implement the new design for Moombaki’s website, we introduced a new custom header feature allowing a custom header image to be assigned to specific pages, and also the ability to present custom images in the sidebar for certain pages. These features are now available to all OM4 websites.

Online Shop

Online Shop

The Moombaki site makes use of our new integrated shopping cart. Many of the major eCommerce facilities are aimed at online retailers with hundreds/thousands of products. This can lead to an experience dominated by search and short product descriptions. In contrast, many of our clients have a small number of products that they want to present in more detail.

If you look at the way wines are presented on the Moombaki site, you will first of all see the wine and be presented with information, reviews and awards. Simple Add to Cart buttons can be placed anywhere in the page (or in a blog post), which means it is possible to present the buying opportunity after the wine itself has been presented. Once the Add to Cart option is used, a small checkout appears in the sidebar, and stays with the visitor until they decide to check out. If you try the Moombaki shopping cart you will also notice the new Assurance Centre facility, introduced to help assure potential buyers that issues such as security, privacy and delivery have been considered and addressed.

Using the integrated shopping cart means the website retains a simple and elegant design for first time visitors without creating an impression that the website is primarily about selling. Naturally if the visitor expresses an interest in buying, then it is easy to do just that.

Consider the experience you have when you visit a cellar door - the first thing you are presented with is the wines. It is usually the case that only after the wine has been experienced that you are presented (discreetly) with an opportunity to buy the wines.

Selling a product or service online very much about engaging attention, building interest, generating desire and facilitating action. But taking away the barriers to action is of critical importance. Indeed where buying online is involved you should focus on this before anything else. I really like the way the Moombaki site has come together in this respect - the website clearly presents the wines, and when visitors are ready to buy, it is easy to select and purchase the wine. I’ll be keeping a close interest in how the website performs in terms of online sales.

Melissa Boughey and David Britten are not only good with grapes and wines, they are good with words. So it is going to be particularly interesting to watch what happens when the wonderful content they produce is presented to the world in a manner that is also search engine friendly.



Increasing the number of tour enquiries from your website

Ronda Green runs Araucaria Ecotours, where she runs a variety of Brisbane tours that showcase Australian wildlife.

Araucaria Ecotours - Wildlife Tours ex Brisbane

Araucaria Ecotours - Wildlife Tours ex Brisbane

Using the form builder, Ronda has configured a simple but effective tour booking form for her website.

Tour enquiry forms are at their best when they make it easy for visitors. Easy to understand what tour options are available, and easy to fill out the form.

Asking for too much information is not only unnecessary, you can easily turn people away. If the information isn’t essential, don’t ask for it until after you have the booking!

Your website should make it clear what tours are available, and your tour enquiry form can help reinforce that. Ronda has used two drop down lists to make it clear there are Day Tour options as well as Extended Tour options.

We’ve also found that adding enquiry forms to additional web pages (either customised tour enquiry forms like Ronda’s or even simple Contact Forms) can increase the number of enquiries. If people have a question forming in their mind, if you give them the opportunity to ask a question, they just might do it.



Great example of a tourism blog in action

Sally and Dan run Sunset Holiday Villas, providing a great Arthur River accommodation option for visitors to the remote west coast of Tasmania. They bought the property mid way through 2008, and we helped them plan an update to the website (Dan is Julia’s brother).

Sunset Holiday Villas - Accommodation in Arthur River

Sunset Holiday Villas - Accommodation in Arthur River

We could immediately see that the old website didn’t rank very well with the search engines, and that there would be a lot of opportunity to get more visitors to the site from organic search.

For a tourism operator, a blog is a brilliant tool for building search engine profile. I use the analogy of a sailing ship, with each new blog post acting like a new sail, catching more wind and helping the ship sail faster.

If you would like to see a great tourism blog in action, have a look at some of these posts:

The posts are short and to the point. They share something about the experiences on offer in Arthur River that is hard to find out elsewhere. I don’t know about you, but I want to try that Abalone!

And while the posts are great for people considering a visit to Arthur River, each post is a new web page in the eyes of the search engines, each attracting its own share of search engine visitors and building on the strength of the website as a whole.

If these seem like modest goals, they are. It is a gradual process building the profile of a website, and you don’t need to write like a rock star blogger to be effective in building your tourism business online.

Write regular posts like Dan and Sally are writing and the number of relevant visitors to your website will steadily improve. Blogs really work for tourism websites.



Things to Do in Your Destination: using articles to build links to your website

Earning links from relevant websites is a great way to get interested visitors to your website. If you are an accommodation provider and a visitor sees you referenced on a tour operator website while they are researching their tour, wouldn’t you like them to consider you?

Not only that, each relevant link to your website is a strong vote as to how important your website is in Google’s eyes. And this helps boost your search engine rankings overall.

We have written Things to Do in XYZ articles for quite a few clients. We do this because they provide really useful information to potential visitors.

And you might consider writing one for yourself to help with earning links.

This is how it works.

If you are an accommodation provider in Brisbane, you might write a Things to Do in Brisbane article.

Do your research and find out about the tours that will interest the kind of travelers that stay in your accommodation. You can do better than bungee jumping tours if you service grey nomads.

How to do this research? Talk to your guests. Ask them about the best tours and experiences they have had (or are looking forward to). Find out their amazing stories, feel the emotions, and (if you get permission to use them) maybe even collect a few photos.

Use the web to find out the people who run these tours. Hop on the phone and speak to the tour operator personally.

Tell them you’ve been talking to your guests, want to feature their tour on your website and want to find out a bit more about the tours. Use your local knowledge to find out about what makes this tour operator special.

Perhaps ask them to send you some brochures so you can include them on your front counter.

Now write your article and publish it on your site. Don’t forget to make it memorable - use the stories (don’t use names unless you have email or written permission), share the feelings and publish the photos (once again, where you have email or written permission).

Link to the tour operator website (and if they don’t have a website, provide their phone number).

If you run a tourism website yourself, you’ll know you appreciate it when someone links to you. By publishing an article like this, you’ve created a reason for these tour operators to consider a link to you.

Follow up the article a month or so later with a letter to the tour operators and a special offer for their guests. Maybe stay in touch.

If you are a tour operator, well, it works in reverse. Find out about the accommodation providers, and write a Places to Stay in Brisbane article.

Do you get the idea?



OM4Tourism one year anniversary

We launched OM4Tourism just one year ago - how time flies!

To get in before everyone else’s pre Christmas posting wrap up, here is ours. And it is short and sweet: just the top three posts this year:

We sure as heck wrote a lot more than 3 posts, but these are the ones our readers have voted for. And if you like them, you can scan our archives for more.



Introducing Wooleen Station

Wooleen Station - Murchison Region, Western Australia

Wooleen Station - Murchison Region, Western Australia

Recently we’ve had the pleasure of working with Wooleen Station, an outback Australian station of half a million acres with a heritage listed homestead.

Previously a major sheep and cattle station, David Pollock is now focussed on conserving the unique ecology of the property and the Murchison region. Wooleen operates as a growing tourism destination, and we’ve also had the good fortune to be working again with Frances Jones on a website.

Wooleen offers unique and upmarket accommodation, both in the homestead as well as self-contained units. In the heart of world famous wildflower country and with breathtaking landscapes, Wooleen is also home to an extraordinary array of birds and animals.

Putting an outback site into context with Google Maps is always interesting. In this case we needed the latitude and longitude to correctly locate it, but once you have the station marked it is really clear you have the right place - there is nothing else for miles around!

Wooleen is a unique way to experience the Australian outback, and with their enhanced web presence they have the opportunity to get their message out to new visitors.