Archive for the ‘Websites’ Category


New Winery Website for Forester Estate

Recently we’ve had the pleasure of working with the team at Forester Estate to implement a revamped website.

Forester Estate Vineyard

Forester Estate Vineyard

The new site features an online store with special online pricing and free delivery anywhere in Australia.

The design for the website was put together by Grant Betts Design. I love the simplicity of the layout (which makes it very easy to navigate), and the flexibility it gives in featuring photographs.

Michael got access to some wonderful historical photos to use on the site, as well as beautiful photos of the Margaret River / Yallingup region. The photos help tell the story of Forester Estate, but they gracefully take a back seat once the wines are being presented.

The online wine store is built using the WordPress eCommerce plugin, which we have enhanced to support customer selection of mixed dozens.

We implemented Campaign Monitor to give Anna an easy to use tool for sending out Forester’s special offers to their growing email list. Campaign Monitor is proving to be popular with our clients because it is easy to use.

Check out the Forester Estate website, one of Australia’s justifiably famous Margaret River wineries.


Web Designers Are Not Web Marketers

We spend a lot of time working with graphic designers. We love the magic spell they cast over a site and they are worth the investment.

Many graphic designers outsource their web work to web developers who get that website up and running. The result is often stunning. Stunning, but if the web developer has not built the site to be search engine friendly it will not bring visitors to the site and won’t generate paying clients.

The most beautiful of websites can still be becalmed if the thinking behind the website is not informed by a clear understanding of how search engines work.

Online marketing requires more than a beautiful design. Effective web marketing starts at the very beginning of framing an online business and involves the architecture of the website itself. You need to understand your audience, how they search for you online and how to place yourself squarely in front of them.

Online marketing is not guess work. It is work, but it is the deliberate building of a product that is placed directly in front of a known market.


Reaching the Holiday Home Market

We welcome  Ningaloo Holiday Homes to the OM4Tourism community.   This is a new website servicing the holiday home market in Exmouth.

Geoff and Helen Turner wanted to launch a website that would help holiday home owners present their homes in a more personalised way.  They were also keen to show off the fabulous local attractions.

Ningaloo Reef Holidays - Ningaloo.net

Ningaloo Reef Holidays - Ningaloo.net

Exmouth is right next to Ningaloo Reef. Visitors can snorkel on one of the world’s finest coral reefs, swim with whale sharks and relax looking over the sparkling waters of Turquoise Beach.

The site design is by Tracy Graffin – we love working with her designs, very fresh and accessible, and very responsive to Helen’s brief.

We got lucky with the domain name. While preparing the quote for Geoff and Helen I noticed that ningaloo.net had become available – a gem by the roadside – so I scooped it up just in case they wanted to use it …

I’m looking forward to hearing Helen and and Geoff’s stories about Exmouth via their blog.  If you are in the mood for a holiday or thinking about a redesign for your own website this is a site well worth the visit.


Introducing Wooleen Station

Wooleen Station - Murchison Region, Western Australia

Wooleen Station - Murchison Region, Western Australia

Recently we’ve had the pleasure of working with Wooleen Station, an outback Australian station of half a million acres with a heritage listed homestead.

Previously a major sheep and cattle station, David Pollock is now focussed on conserving the unique ecology of the property and the Murchison region. Wooleen operates as a growing tourism destination, and we’ve also had the good fortune to be working again with Frances Jones on a website.

Wooleen offers unique and upmarket accommodation, both in the homestead as well as self-contained units. In the heart of world famous wildflower country and with breathtaking landscapes, Wooleen is also home to an extraordinary array of birds and animals.

Putting an outback site into context with Google Maps is always interesting. In this case we needed the latitude and longitude to correctly locate it, but once you have the station marked it is really clear you have the right place – there is nothing else for miles around!

Wooleen is a unique way to experience the Australian outback, and with their enhanced web presence they have the opportunity to get their message out to new visitors.


Lower Ord Tours and Kodak the Saltwater Crocodile

Lower Ord Tours KununurraAnother client to go live recently is Lower Ord Tours.

If you travel with Ashley and Tamara on the Lower Ord you may well see Kodak the mighty saltwater crocodile. He is called Kodak because he so obviously likes being photographed.

When we first got a look at the images available for this assignment, the enormous saltwater crocodile sunning himself on the riverbank was a standout. The only thing he was lacking was a name.

Why is a name important? Not for the masthead. But for the blog.

Tamara christened Kodak because we suggested she should. The saltwater crocs are a big part of the experience in Kununurra and on the Lower Ord, so getting up close and personal with them (well, in the blogging sense at least) makes a lot of sense.

So I hope to hear a lot more of Kodak (and Stumpy, and the rest of the supporting cast) from Tamara and Ash’s blog in the coming months.


Transferring to OM4Tourism: one operator’s experience

When The Rainbow Connection took out the Hidden Jewel Award for the Northern Territory, proprietor Phil Walcott was delighted.

It meant a new website for the gay hotel in Alice Springs, transferring their existing content across to the OM4Tourism web platform and all the benefits that come with it.

I asked Phil what the experience was like for him. Here are his answers:

Jane: What were your first impressions of the OM4Tourism website setup and content
transfer?

Phil: Given my particularly limited knowledge of how this all works, I was delighted with the efforts of the OM4Tourism team. The content transfer was great with the ability for people that access the site to link back to other operators and organisations that we deal with.

What advantages do you perceive your new site to have? Has anything been
lost in converting from your previous site?

The addition of the keyword analysis will hopefully raise the optimisation level that will get more people ‘Googling’ their way to the site. Nothing has been lost in conversion – and the additions have enhanced what was there before on the original site.

What would you tell other tourism operators about website design? What is
important?

Negotiation with the OM4Tourism team was crucial. They are a great friendly team of very cyber-savvy people who are able to answer questions either online or by phone.

How do you find the content management aspect of your site, such as writing text
and uploading images?

I’m still learning that stuff but so far it’s been very easy – provided I remember what I’m doing and how to go about it.

Do you believe the blog is important? If so, why?

Blogging is a new phenomenon to me but it would appear that it is ‘the way to go’, allowing site visitors and guests to be able to make comments regarding our accommodation.

If a tourism operator asked you whether it is practical to manage your own
site, what would your response be?

Absolutely. It makes much better sense to be able to make changes any time of the day or night rather than have to wait for someone else to respond to your request.

Would you like to add any other comments?

OM4Tourism is a fantastic product. The Hidden Jewel Award was a great addition to my marketing process. Jane, Glenn, James and the team are a delight to work with.


Swimming With the Sharks – Goin Off Safaris

Goin Off Safaris - Eyre Peninsula South AustraliaIf you have ever fancied swimming with a Great White Shark, you need to go to Lunch.

Lunch (aka David Doudle) runs Goin’ Off Safaris on the Eyre Peninsula, South Australia.

We recently did a site makeover for Lunch, and it was great fun. Not only can you swim with Great White Sharks, there are tours that let you swim with Bluefin Tuna (the ‘Blue Rockets’) as well as Seals. I was a bit concerned about the seal swims, given they are a favourite food of Great White Sharks. However Lunch assures me the seal swims take place where the sharks can’t go. Nice idea.

Great White Sharks are awesome. Even though you swim in a cage, you are guaranteed to have a racing pulse.

Lunch’s new site features our new Booking enquiry form, which allows a Drop List (to select the tour of interest), date entry fields (with a small calendar pop up to make date selection easy) and extended numbers of fields (to collect all contact and tour information).


Small business website design: functional or beautiful?

Design is closely related to functionality, as any good designer will tell you. And when it comes to functionality, your website needs to hum. It doesn’t just need looks, it needs brains too!

This is why the websites we create for tourism businesses have certain design elements in common. While the OM4Tourism template is capable of an enormous range of designs, there are parameters we keep consistent for good reasons.

Think of your website as a print publication – a newspaper or magazine.

A newspaper is a functional publication that needs to communicate clear, authoritative information quickly and effectively. This is why quality newspapers all tend to use similar layout principles.

For example, we know that when someone looks at a page, their eye is naturally drawn first to a spot about a third of the way down (just as when we look at a face, we are drawn to the eyes).

So, you’ll notice that quality papers tend to place the most important headline in that spot. And there are general rules about placement of images, mixing blocks on a page, placement of columns, and so on.

A magazine also has to function effectively, but we allow magazines greater leeway in terms of design, usually because the reader has more time to flip through at their leisure and enjoy the look and feel as much as the information.

So when it comes to your website design, start by deciding where your website lies on the continuum between functional newspaper and glossy magazine.

There’s a high chance that visitors to a small tourism business site aren’t going to kick back with a coffee and flick through the pages enjoying the clever design.

More likely, they are wanting information and wanting to access it easily and quickly. Your site needs to be closer to the functionality end of the continuum, while retaining a fresh and appealing look and feel. A good designer will understand this.

Here are some examples of sites that achieve this. Click the images to visit each site for a closer look:


Note that they all cater to the eye’s natural focus, around a third of the way down the screen. They all have a clear layout including a sidebar on the right for easy navigation. And they all make good use of imagery without allowing it to overwhelm the content.

The first, RiverFly Tasmania, has a look and feel that draws you straight into the experience. Yet it’s easy to see what RiverFly offers, how to find out more, visit the shop, make a booking or make contact.

The Ningaloo Blue site plunges you straight into the ocean with the world’s largest fish – which is exactly what the tour operator does. Yet you’re not left drowning. Navigation through the experiences and tours is straightforward, and you can immediately see how to get in touch or make a booking.

And VA Clare Valley leaves the reader in no doubt that this is a gourmet winery experience, while offering a clear path through to the cellar door and information on getting to Clare Valley and building a holiday experience around the wineries.

But the ultimate test of a good tourism website design is conversion.

Good design takes a back seat to functionality and useful, relevant content, which in turn engage your visitors’ attention, giving you the chance to convert them to bookings for your business.


Website development: Edge Resorts describe their experience

Western Australia’s new luxury resort group, Edge Resorts, has just launched a $16 million resort at Kalbarri, the first of a number of new coastal resorts.

Being able to manage their own websites has already proved a huge benefit. In a recent interview, Group Principal Jon Jessop said:

Being a new business means that we aren’t always getting things right the first time. Our opening function date changes, policies change, rates go up and down all the time, or we realise we’ve forgotten key information; so it’s great to be able to jump onto the website and change things whenever we need to. We don’t have to worry about calling up someone and waiting a week for the changes to take place, not to mention a possible bill at the end!

OM4Tourism has developed 2 websites for the group – EdgeResortsWA.com.au, which will go live shortly, and KalbarriEdge.com.au.

Read the full interview with Jon about the Edge Resorts website development.


How Would You Manage A Brand New Website?

Seahorse from Seahorse SanctuaryOur OM4 Tourism clients often have some computer experience. However, most are new to the technology used in self managed websites.

I certainly remember at the beginning all the new terminology was a bit daunting for me too. To help you through this we’ve tried to make our client resource information easy to understand.

The user forum is also a chance to ask questions and read posts by other people in the industry. Most of our clients find that their questions are answered in these two places.

Having said that we are always keen to find ways to make setting up your website as smooth as possible.

Recently I interviewed Wendy Payne from the Seahorse Sanctuary in Kalbarri to find out how she found the process of managing her new OM4 website.

Jane: What were your first impressions of the OM4Tourism website setup service?

Wendy: Very professional approach. I felt that I was in good hands and talking to people who really knew about website design.

Jane: Were there any issues that remained unclear to you in the planning stages?

Wendy: To be honest, there was a lot of computer language that I was fairly unfamiliar with, but all of the basics that I needed to understand were explained and this was done in a manner that was easy to understand.

Jane: How did you find the design phase? Were you happy with the result?

Wendy: Very easy – just answering a few questions and giving as much detail on the overall structure that I needed. Already having the structure of the overall website in our old website helped a lot at this stage, so that the new website was familiar in content, but sooooooo very different in presentation to our old website. The planning of the website design was so well done, that once the website was put together there was very little that I wanted to change.

Jane: When you began learning to upload content and images, did you find the task daunting, exciting, liberating? Did you have enough up-front support and encouragement to take the first steps?

Wendy: I like to be able to do things for myself, so tried doing the initial stuff by just following the information on how to upload content etc. It was daunting at first, but only because it was a new system that I haven’t used before. By the time I had my second session, things were beginning become clearer. The next thing I did was contact you so that you could run through it all with me. Having already played with the website design first, this session was more valuable as it made more sense already having a feel for the system.

Jane: What areas were the most challenging for you?

Wendy: Oh well, I’m not really very computer literate, so everything really. The instructions provided are clear and precise though, so once you beat your fear of computers into submission, the rest is easy. If you’re not continually working on your website, it’s easy to forget how to do individual modifications, so if I haven’t added anything on for a week or two, I’ve sometimes forgotten how I did that modification last time. No problem – the instructions are clear and easy to follow.

Jane: What aspects of a website are most important for a business owner interested in marketing online?

Wendy: Definitely the overall professional image of the website design, but more importantly, the keyword search. If you don’t have this – you don’t have a website. It’s a bit embarrassing really, as we’ve had a website for 5 years, but it was really mostly being found by people that were looking for us specifically by name. The new website is helping so very much to gain business from people who’ve never heard of us. That’s very powerful!

Jane: Any other comments you would like to make?

Wendy: Just thankyou!!


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