Posts Tagged ‘Conversion’


Converting Website Visitors to Leads

Just recently we have welcomed the Great Escape Charter Company as a new OM4 client.

The Great Escape Charter Company - Kimberley and Rowley Shoals Cruises

The Great Escape Charter Company - Kimberley and Rowley Shoals Cruises

I enjoy working with all our clients, but I have to admit that the images that come from the Kimberley region of Western Australia never fail to blow me away.

Great Escape are a luxury cruise operator. If you haven’t seen the itinerary for cruises in this region, I suggest you check out two in particular:

I see these cruises and want to go on them!

For a tour operator like this, the website is a powerful tool for generating leads. And the way the website is structured has a powerful influence on how many website visitors convert to leads.

One of the most important elements of a lead generation website is that it needs to be very easy for someone to get in touch with you when they want to. You might think it is very easy to find the Contact page and fill out the contact form – but do your visitors see it the same way?

I’m in favour of making the enquiry form on a lead generation website very easy to find. Sometimes even to the point of having a few different options on the same page. Some people worry that duplicating contact options on a page might look odd to some visitors. Me, I worry that visitors might not find it easy enough.

Helitour launching from the MV Great Escape

Helitour launching from the MV Great Escape

Sometimes I think the mere presence of an enquiry form triggers the thought in the visitor’s mind – yes, now you mention it, I do want to ask about that cruise! Difficult to prove that is what is causing it, but I have seen that the more you present enquiry forms, the more enquiries you get.

With 5 active clients in the Kimberley now, I’m going to have to get my act together and head up there again. I was last in Broome back in 2000, when the Olympic torch relay went through town. And that is nearly a decade ago now, way too long between visits.


Profile: Forging links that bring traffic

A River BedHere’s a tourism business that’s poised for success with an international market.

A River Bed is a self-contained retreat at Airey’s Inlet on the Great Ocean Road.

Already doing well domestically, Wendy Deighton is looking at ways to get the message out to potential visitors from overseas.

Given that the Great Ocean Road is a highly popular destination, we believe Wendy’s best bet is to have a presence on dynamic destination-focused sites, and this reflects her own plans to forge strong online links.

She is already listed on OzStayz, GreatOceanRoadHolidays.com.au and we have just put her in touch with Tim Kottek and Yvonne Hunter at GreatOceanRoad-Torquay.com.au.

These sites will certainly help to bring her attention from an overseas audience.

She is also keenly aware of the need for thorough keyword research to attract more visitors, and recognises something that we have also recently discovered – ‘kangaroo’ is one of the most highly searched wildlife terms!

Kangaroos have been seen on the front lawn and often on the other side of the river which guests can view from the studio – something that will definitely help her to get the attention of overseas visitors wanting a truly Australian experience.

Wendy also points to the difficulty some small operators face when clients want them to arrange every aspect of their trip for them.

Tourism operators aren’t travel agents, and you don’t want to spend time organising a complete holiday when you only benefit from one small part of the package.

Creative packaging with other tour operators in the same region can give overseas visitors exactly what they’re looking for though. Then all they have to do is book transport – very easy to do online.

In addition, each operator involved in the package promotes the whole deal, which brings more attention to you.

Beyond this, linking into the best destination sites and relevant online travel agencies means even if you get a direct enquiry from a high-maintenance client who wants more than you are able to offer, you can refer them to your affiliate site.

By funnelling destination searches into an effective site with recommended tours and accommodation neatly packaged – we believe operators such as Tim, Yvonne and Wendy could be onto a winner.